Shipping & Returns

Nationwide Economy Deliveries less than 5kg (R100,00)
Delivery to main centers:
Delivery to main centers in South Africa takes place within 1 - 3 working days.
Regional areas:
Delivery to regional areas in South Africa takes place within 3 - 7 working days.
T’s and C’s apply.
 

Feel free to inquire as to whether your residence falls within these remote areas
by emailing us on sales@mopanibites.com Parcels ordered on nationwide
express delivery on Friday will be delivered the following Tuesday and those
booked on Saturday and Sunday should be delivered on Wednesday.

Important: All orders should be placed before 12h00 (noon). If not, please add
24 hours to the above express service policy.

 
FAQ’s
Delivery to remote areas: Mopani Queens will contact you should you live on a
plot or farm that may incur additional surcharges for delivery to enquire as to
whether we can deliver to your nearest PostNet or PeP store.

Please note: Delivery times are estimations and we cannot guarantee exact
delivery times. To find out a more accurate delivery time on the specific items or
specific orders, please send an email to sales@mopanibites.com.

At what times can you expect your parcels? Our couriers generally deliver from
Monday to Friday between 08h00 and 17h00.

Can we deliver on public holidays? Unfortunately, not.

International Delivery: email sales@mopanibites.com 

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Refunds and Cancellations

Cancellations: We will refund any claim prior to courier of the customer order. Claims submitted after a courier has been booked for will not be accepted.

Incorrect goods: We will replace or refund any order that is incorrect, or has any other verifiable defect provided the customer informs us within 48 hours of receipt of said goods.

Force majeure : Any goods affected in transit by an act of God - Should any Party be prevented by reason of Force Majeure from performing its obligations in terms hereof, then such failure shall not be regarded as a breach of its obligations.

Refund period: All refunds to the customer will be no later than 21 days from the day on which the customer order was received.

Courier fee is non-refundable: In cases where the customer has received the goods and is the awarded a refund, the refund will exclude the cost of the courier.

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Refund Method: We will use the same means of payment as the customer used for payment of the order.

To claim a refund please email sales@mopanibites.com

 

Returns
Perishable items cannot be returned because a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.